We are committed to providing you with a seamless shopping experience. Our Returns Policy outlines the steps and conditions under which you can return your purchases. Please read the following information carefully to understand our policies.
General Returns Policy
Eligibility for Returns:
- Items must be returned unworn, with tags still intact.
- Return requests must be submitted within 90 days of delivery.
Returns Process:
- Submit a return request via Your My Account within 90 days of delivery.
- Items must be sent back to us within 7 days of submitting the return request.
Condition of Returned Items:
- All returned items will be inspected upon arrival at our fulfillment center.
- Items must be in their original condition to be eligible for a return.
Return Shipping Costs:
- Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
Cancellations
- We understand that plans can change. Our cancellation policy allows for flexibility depending on the timing of your cancellation.
Cancellation Requests:
- Submit a cancellation request form via Your My Account as soon as possible.
Cancellation Protection:
- If you purchased Cancellation Protection at checkout, you are eligible for a full cash refund of your booking or purchase price. Note that the Cancellation Protection fee is non-refundable.
Cancellation Time Frames and Fees:
- More than 30 Days Before Shipment: Full cash refund or 110% store credits. No cancellation fee.
- 14 to 30 Days Before Shipment: Full cash refund or 110% store credits, minus a $10.95 cancellation fee.
- Less than 14 Days Before Shipment: Store credits equal to the booking or purchase price, minus a $10.95 cancellation fee.
One-Time Rentals and Purchases:
- Once the products have been dispatched from our fulfillment center, submit a refund request via Your My Account instead of a cancellation request.
Refunds
- If you are not completely satisfied with your purchase, our refunds policy provides various options to ensure you have a positive experience.
Replacement Requests:
- If an item is not suitable, we can provide a replacement for a $14.95 return processing and delivery fee.
Price Differences for Replacements:
- If the replacement item is more expensive, you will be charged the difference.
- If the replacement item is less expensive, you will receive store credits for the difference.
Processing Refunds:
- Once we receive and inspect the returned item, we will issue store credits equal to the purchase price, minus the original shipping cost.
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